Reference

Privacy Policy — How We Handle Your Account Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep your wallet secure. You control how we use your data, and you can request a copy or ask us to delete it any time.

Account data protectionPayment detail securityRequest your data copyDeletion rights availableContact us directly
mostbet com Privacy Policy — How We Handle Your Account Information
PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to see what information we hold, request a correction, ask us to delete your account data or lodge a privacy complaint, contact our support team through any of the channels below. We respond to data requests within a few business days and walk you through the verification steps before releasing account records.

Live Chat Open the chat bubble in the bottom corner of any page and type your data request. An agent will confirm your identity with your registered phone number and email, then guide you through the next steps or escalate to our privacy team.
Email Support Send your request from the email address linked to your account so we can match it to your profile. Describe what you need — a data export, a correction or account deletion — and we will reply with instructions and a timeline.
Account Settings Log in and navigate to account settings, then look for the privacy and data section. You can download a summary of your deposit history, update your contact details and toggle marketing preferences without contacting support.
DATA PRACTICES

How We Protect and Manage Your Information

We encrypt payment data when you deposit through bKash, Nagad or Rocket, and we store account credentials using industry-standard hashing. Session cookies keep you logged in across pages, and you can clear them from your browser whenever you want. We retain transaction records to meet regulatory requirements and resolve disputes, and we archive closed accounts after the statutory period ends. If you want to update your email, phone number or payment details, head to account settings; if you want to request a full data export or permanent deletion, contact support and we will verify your identity before processing the request.

Payment Encryption

When you send funds via bKash, Nagad or Rocket, the transaction travels over an encrypted channel and we store only the minimum identifiers needed to credit your wallet and process withdrawals.

Cookie Management

Essential cookies keep your session active and remember your language preference. Analytics cookies track page visits and lobby clicks so we can measure performance. You can block analytics cookies in your browser without losing account access or payment features.

Account Security

We hash your password so even our own systems cannot read it in plain text. OTP codes sent to your phone add a second layer during login and withdrawal requests.

Data Retention

Active accounts stay on file as long as you use the platform. Once you close your account, we archive your records for the period required by local regulation, then delete personal identifiers.

Privacy Policy Answers

We collect your name, phone number, email address, date of birth and payment identifiers like your bKash, Nagad or Rocket account number. We also log your device type, IP address and session timestamps to verify identity and prevent fraud.

Log in to your account, go to settings and look for the data export option. If you do not see it, contact support via live chat or email and request a full data package. We will verify your identity and send the file within a few business days.

Yes. Contact support and ask for account closure and data deletion. We will verify your identity, clear any pending transactions, then delete personal identifiers once the regulatory retention period expires. Transaction records may stay archived for compliance.

We share payment identifiers with the processors that handle bKash, Nagad and Rocket transactions, and with game providers for win reconciliation. We do not sell your data to marketers or unrelated third parties, and all processors are bound by confidentiality agreements.

Log in to account settings, find the communication preferences section and uncheck marketing emails. You will still receive transactional messages about deposits, withdrawals and account security, but promotional offers will stop within a few days.

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can disable analytics cookies in your browser settings without losing access to your account, deposits or the lobby. Essential cookies must stay enabled for the platform to function.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.